We completely stand behind the engineering integrity of our StopWatt device. If our hardware fails to satisfy the power regulation conditions of your residence, we offer a straightforward equipment reversal process.
Customers have exactly 60 days from the package arrival date to initiate a resolution case. To qualify for a complete refund, the hardware must be free from physical damage and remain packed inside its initial manufacturing container.
To receive a verified return confirmation number, please reach our customer support team through the following options:
Our representatives will supply a dedicated Return Merchandise Authorization (RMA) code along with delivery labels. Packages sent back to our facility without an active RMA profile cannot be authorized by the receiving depot.
Once your package is inspected and verified by our monitoring team, we will send out an email confirmation. Confirmed credit balances are directed back to your original payment card. Please note that credit card networks typically take 5 to 10 standard business days to display the transaction on your statements.
The buyer carries full responsibility for all postage fees required to return the physical device to our warehouse. Any initial processing or express delivery charges applied during checkout are completely non-refundable.
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